1. Who We Are
Acendae is a technology consultancy specialising in digital transformation, software engineering, UX/UI design, talent outsourcing, AI-powered solutions, cloud technologies and digital product development.
As the operator of this website, Acendae is responsible for the collection and processing of personal information submitted through our online services.
If you have any questions regarding this Privacy Policy or your personal information, please contact us at:
Email: info@acendae.com
2. Information We Collect
The information we collect depends on how you interact with our website.
Information You Provide
You may choose to provide personal information when you:
- Contact us about our services.
- Request a consultation or project discussion.
- Submit a business enquiry.
- Apply for a career opportunity.
- Send us documents, portfolios, or project requirements.
This information may include:
- Name
- Company or organisation
- Email address
- Telephone number
- Country or location
- CV, portfolio, or supporting documents
- Information contained within your enquiry or message
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically to help us operate and improve our website, including:
- IP address
- Browser and device information
- Operating system
- Pages visited
- Website usage statistics
- Session information
- Approximate location derived from your IP address
This information may be collected using cookies and similar technologies. Please refer to our Cookie Policy for further information.
3. How We Use Your Information
We only collect personal information that is relevant to providing our services and improving your experience with Acendae.
Your information may be used to:
- Respond to enquiries and consultation requests.
- Prepare proposals or discuss potential projects.
- Deliver our professional services.
- Process employment applications.
- Improve our website, digital services and user experience.
- Analyse website performance and visitor behaviour.
- Maintain the security and integrity of our systems.
- Comply with applicable legal, contractual and regulatory obligations.
We do not use your information for purposes that are incompatible with those described in this Privacy Policy.
4. Legal Basis for Processing
Where required by applicable data protection laws, Acendae processes personal information on one or more of the following legal bases:
- Your consent.
- Performance of a contract or pre-contractual request.
- Compliance with legal obligations.
- Legitimate business interests, provided your rights and freedoms are not overridden.
6. International Transfers
Some of our technology partners or service providers may process information outside your country of residence.
Where international transfers occur, Acendae will take appropriate measures to ensure your personal information remains protected in accordance with applicable data protection legislation.
7. Where We Process Your Data
Acendae processes personal data primarily within the European Economic Area (EEA). Where we engage trusted third-party service providers to process personal data on our behalf, we ensure that they process your data only where there is a lawful basis for doing so and in accordance with applicable data protection legislation.
If personal data is transferred outside the EEA, we will ensure that appropriate safeguards are implemented in accordance with the General Data Protection Regulation (GDPR). These safeguards may include the European Commission's Standard Contractual Clauses (SCCs), an adequacy decision, or another legally recognised transfer mechanism to ensure that your personal data remains protected.
8. How We Process Your Data
Acendae is committed to processing personal data responsibly, securely, and transparently.
- 1.
Data Minimisation
We only collect and process personal data that is necessary for the purposes described in this Privacy Policy. All processing is carried out lawfully, fairly, transparently, and in accordance with the GDPR.
- 2.
Purpose Limitation and Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, or enforce our agreements. Where processing is based on your consent, you may withdraw your consent at any time. Please note that withdrawing consent may affect your ability to use certain features or services available through our Website.
- 3.
Security Measures
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction. Access to personal data is limited to employees and authorised service providers who require such access to perform their duties and who are subject to confidentiality obligations. While we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
- 4.
Protection of Our Rights and Services
We may process personal data where necessary to protect our legitimate interests, including preventing fraud, ensuring the security and integrity of our Website and services, investigating suspected misuse, enforcing our Terms of Use, protecting intellectual property rights, complying with legal obligations, or responding to lawful requests from public authorities.
9. How Long We Retain Your Data
The length of time we retain personal data depends on the purpose for which it was collected and our legal obligations.
We retain personal data:
- For as long as necessary to provide our services, respond to enquiries, manage customer relationships, and fulfil the purposes described in this Privacy Policy.
- Where you apply for a position at Acendae, your application data will generally be retained for the duration of the recruitment process. With your consent, we may retain your application for up to one (1) year to consider you for future employment opportunities.
- For as long as required to comply with applicable legal, tax, accounting, or regulatory obligations, or to establish, exercise, or defend legal claims.
When personal data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable law.
10. Your Rights
Under the GDPR and applicable Dutch data protection legislation, you have the following rights regarding your personal data:
- 1.
Right of Access
You have the right to request access to the personal data we hold about you and to receive information about how it is processed.
- 2.
Right to Rectification
You may request that inaccurate or incomplete personal data be corrected or updated.
- 3.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time by contacting us at info@acendae.com. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- 4.
Right to Erasure
You may request that we delete your personal data where there is no longer a lawful basis for processing it, subject to any legal obligations requiring us to retain certain information.
- 5.
Right to Restrict Processing
You may request that we restrict the processing of your personal data in certain circumstances, including where you contest its accuracy or object to its processing.
- 6.
Right to Object
You have the right to object to the processing of your personal data where processing is based on our legitimate interests. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.
- 7.
Right to Data Portability
Where processing is based on your consent or on a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and, where technically feasible, to have it transmitted directly to another controller.
To exercise any of these rights, please contact us at info@acendae.com. We may request additional information to verify your identity before responding to your request.
12. Third-Party Websites
Our website may include links to third-party websites or services for your convenience.
Acendae is not responsible for the privacy practices or content of external websites and we encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices.
Any updates will be published on this page together with the revised effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how Acendae handles personal information, please contact us.
Email: info@acendae.com
We will make every reasonable effort to respond to your enquiry promptly.
We will make every reasonable effort to address your concerns promptly and fairly.
If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), the supervisory authority responsible for enforcing data protection legislation in the Netherlands. For more information, please visit: https://autoriteitpersoonsgegevens.nl/een-tip-of-klacht-indienen-bij-de-ap.